Shipping and delivery

You have ordered and want to know when your KOALAA arrives. The answer is here, together with everything else about shipping.

When will my parcel arrive?

Your order usually leaves on the same or the next working day. Within Germany it then reaches you after two to four working days. To the other EU countries it takes a little longer, so count on two to seven days. To the United Kingdom, Switzerland and Norway, customs clearance comes on top and can cost a few days.

As soon as your parcel is on its way, you get an email with the tracking number. With it you can see for yourself where it is at any time.

What does shipping cost?

Nothing. Shipping is free to every country we deliver to, and there is no minimum order value. Even a single spare stopper for 3.99 euros reaches you free of shipping costs.

Where do we deliver?

To Germany, every country in the European Union, the United Kingdom, Switzerland and Norway.

The United Kingdom, Switzerland and Norway are not part of the EU. Import charges may be due there on delivery, set by customs or by the carrier. In Norway they apply to almost every parcel: 25 per cent VAT plus the carrier's clearance fee. That money does not go to us.

Who brings the parcel?

Small orders come as Warenpost, larger ones as a parcel. In Germany DHL and Deutsche Post are on the road, in Austria Post AT.

My parcel has not arrived

Write to hallo@koalaacomfort.com and tell us your order number. We will find out where the shipment is and get back to you.

I would like to return something

Returning costs you nothing. You register the return in your customer account and get a prepaid label from us. The deadlines are in the cancellation policy.