Refund policy


Right of withdrawal
You have the right to terminate this contract within 14 days from the day on which you or a third party named by you who is not the carrier, the goods (or the last goods, partial shipment or piece in the case of a contract for several goods of a single Order or the delivery of a product in several partial shipments or pieces) without giving reasons.

Um In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract:

  • Please send your revocation to:

You will then receive your fully pre-franked return label from us for return shipping.

To meet the cancellation deadline, it is sufficient for you to send the notification that you are exercising your right of cancellation before the cancellation period has expired and for you to have returned the goods within the deadline defined below.

For additional information regarding the range, the content and explanations for exercising, please contact our Customer Service.

Consequences of the withdrawal
If you withdraw from this contract, we will refund all payments for the purchased goods that we have received from you, and we will offer you a free return. This repayment will be made immediately and at the latest, subject to the situations mentioned below, within fourteen days from the date on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. In no case will we charge you any fees for repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract with the return label provided. The deadline is met if you send the goods before the period of fourteen days has expired.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. can take place and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence.